Your mission is unique.
Your implementation should be, too.
We combine enterprise-grade technology with deep sector experience. We provide the platform, then work with you to mold MuseumHub to your specific operational DNA.
Great operations aren't "downloaded."
You run a complex institution. You have unique membership tiers, specific donor stewardship rules, and quirks in how your front desk handles school groups.
You shouldn't expect your operational backbone to be a "one-click setup." That myth leads to frustration.
MuseumHub is different. It gives you the power to map the software to your reality, not the other way around. We ensure the system fits you like a glove before you ever sell a ticket.
Generic "Self-Service"
Rigid data models. You change your process to fit the tool.
The Crafted Approach
We map your idiosyncrasies. We customize the logic. We train your team on *your* process.
The three-legged stool.
Successful digital transformation requires three things. Software alone is not enough.
The Engine
HubSpot. The best-in-class CRM infrastructure. Security, email deliverability, mobile apps, and AI tools that simply work.
The Logic
MuseumHub. The pre-built code that teaches HubSpot how to speak "Museum." Ticketing, Membership Tiers, and Gate Access.
The Customization
Professional Services. This is where the magic happens. We configure the engine and the logic to match exactly how your staff works.
We start with a strong foundation
MuseumHub brings the core logic of ticketing flows, membership tiers, and donor rules immediately into your system. Our implementation process is about refining that logic to fit your specific edge cases.
Your data is unique.
Do you have a specific way you handle "Soft Credits" for family foundations? Do you have legacy "Constituent Codes" from 1998 that still matter?
We map those idiosyncrasies. We don't force you to delete history; we translate it into modern properties so it remains useful inside the MuseumHub data model.
Your staff works differently.
Maybe your Development Director wants an email every time a donor hits $5k. Maybe your Front Desk needs a specific button for "Title I School Check-In."
The "out-of-the-box" version gets you close, but our consultants close the gap. We configure the system to remove friction from your team's day-to-day.
The transformation roadmap.
We don't disappear for 3 months. Our process is collaborative, transparent, and designed to catch edge cases early. Here is how we engineer your success.
Discovery & Scoping
We interview your department heads to understand their frustrations. We map your current data flow in Lucid Chart and deliver a detailed Scope of Work (SOW) outlining exactly what we will build.
Licensing & Deep Dives
We guide you through HubSpot purchasing to ensure you get the 40% non-profit discount. Simultaneously, we run deep-dive workshops with each department to define the exact fields and logic needed.
Build & Train for "HubSpot Brain"
While our engineers configure the system and migrate your data, our trainers work on helping your team develop "HubSpot Brain." This is HubSpot 101 training so your team is comfortable with the interface and all of the tools and features available to them long before launch.
Solution Training & UAT
We hand the keys to you. In User Acceptance Testing (UAT), we ask you to "try to break it." We run solution-based training (department by department) to ensure your specific workflows are perfect.
Go Live & Hypercare
Launch day is a non-event because your team has been using the system for weeks. We stay connected for a pre-set hypercare period to ensure stability before transitioning to support.
Do you want a login, or a solution?
Legacy tools or niche nonprofit CRMs charge for "implementation," but it's often just data import. True implementation is about change management.
- × Generic Training Videos
- × "Submit a Ticket" Support
- × You build your own reports
- ✓ Role-Based Live Training
- ✓ Dedicated Solution Team
- ✓ We build for you
If you think your operations can be handled by a self-service setup wizard or hands-off implementation team, MuseumHub is probably not for you. We work best with institutions that need a partner.
Let's scope your
transformation.
Talk to our museum solutions team. We'll look at your current stack and give you an honest assessment of the customization required.